Privacy Policy

Last revised October 26, 2023


BY VISITING WWW.THEEXUBERANTELEPHANT.COM YOU ARE CONSENTING TO OUR PRIVACY POLICY.


This privacy notice discloses the privacy practices for The Exuberant Elephant. Your privacy is important to us. Please review this Privacy Policy carefully. This Privacy Policy describes the policies and procedures of The Exuberant Elephant, its affiliates, successors and assignees (“we”, “our” or “us”) on the collection, use, and disclosure of your information on The Exuberant Elephant and the products, services, features, content, or applications we offer.


When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.


Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.



WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy covers the treatment of personally identifiable information (“Personal Information”) gathered when you are using or accessing the Site and Services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to Google Analytics, Wave payment services, any other third-party websites, services and applications (“Third Party Services”). We cannot take responsibility for the content or privacy policies of those Third Party Services.



DO WE USE COOKIES?

Yes, The Exuberant Elephant uses cookies to store or access information. Similar to other commercial websites, our website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.


A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.


The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.​


If you don’t want cookies used on this website, you can change it within your web browser, however this could affect certain features.




WHAT DATA DO WE COLLECT?

The Exuberant Elephant collects the following data:

  • Personal Identification Information such as: name, email address, physical address, phone number, credit card information for purchases.
  • Payment data. The Exuberant Elephant collects data necessary to process your payment if you make purchases such as your credit card and security code. All payment data is stored with Square, Stripe and Paypal. Please review their privacy policies for specific details.

The Exuberant Elephant automatically collects certain data when you visit the website. This information does not reveal your specific identity but could include device and usage information, such as your IP address, operating system, language preferences, country, location, device name. This information is needed for security, analytics, and reporting purposes.


The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.


If you register to download a book or resources, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.


If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, schedule a consultation or purchase any products sold by the Company on this Website, we will automatically enroll ​you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to support@theexuberantelephant.com requesting to unsubscribe from future emails.



HOW DO WE COLLECT YOUR INFORMATION?

When you visit The Exuberant Elephant, the website will use cookies to store items in your shopping cart, to optimize the website for a customized user experience, and marketing for Facebook and Instagram.


If you become a customer, The Exuberant Elephant will collect your name, email, address, and phone number and use them for any purchases you make. You may also be requested to sign up for the secured client portal for your purchases.


If you purchase from The Exuberant Elephant, you have the option to pay online through Square, PayPal or Stripe. Any information you provide during the checkout process is not stored on our website but provided to Square, PayPal or Stripe who completes the purchase transaction. You agree that you gave this information voluntarily for the contents that you received. You agree that you gave this information voluntarily for the contents that you received. By using this website, you agree not to hold The Exuberant Elephant responsible for any security breach and for any unauthorized use of your personal information by third parties.



HOW WILL WE USE YOUR DATA?

Your data will be used for a variety of business purposes identified below:


  • Account creation
  • Sending you marketing and promotional messages. The Exuberant Elephant and third party marketing partners can use your personal information for marketing purposes. If you don’t want to receive those emails, you can opt-out at any time.
  • Your information can be used when you purchase, return, or exchange an item from this website.
  • The Exuberant Elephant posts testimonials that include personal information. All testimonials are consented to prior to being put on the website. If you want to update or delete your testimonial, please contact support@theexuberantelephant.com and include your name, where the testimonial is, and your contact information.
  • Targeted advertising - The Exuberant Elephant may use your information to show content that interests you or near your location
  • The Exuberant Elephant may host giveaways and may use your information if you decide to participate.
  • The Exuberant Elephant is always looking to improve, and may use your information to ask for feedback.
  • To enforce the terms and conditions and other policies for business, legal, or contractual reasons.
  • Respond to legal requests. If The Exuberant Elephant receives a legal request, your data may have to be inspected.
  • Deliver products or services. Your data may be used to deliver any products or services you requested.
  • Google Analytics to analyze Your use on Our website
  • Respond to inquiries - Your data may be used if you use the contact forms on the website.
  • Other business purposes. Your information may be used for data analysis, determining the effectiveness of promotional campaigns, and to evaluate and improve services, products, and marketing. Your personal information will not be used without your consent.


EMAIL INFORMATION

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.



EMAIL POLICIES

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.


We will maintain the information you send via email in accordance with applicable federal law.


In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.


Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any email they receive from us at any time.


Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the email.



NEWSLETTER PRIVACY

We offer the opportunity for You to volunteer certain information to Us that is used for email and marketing purposes. This information includes, but is not limited to, Your name and email. You will have an opportunity to unsubscribe from any future communications via email, but We reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in Our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting Our business, such as through Facebook ads.



WILL YOUR INFORMATION BE SHARED?

Your data may be shared with your consent, to perform a contract, or legal obligations to comply with applicable law, government requests, court order, or a legal process.


Your data may be shared to investigate, prevent, or take action regarding violations of our policy, fraud, illegal activities, or for litigation purposes which we are a part of.


Your information may be shared with the vendors, consultants, and third party service provider, contractors, or agents who perform services for The Exuberant Elephant or on behalf of The Exuberant Elephant. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. The Exuberant Elephant does not sell, rent, or trade any of your information with third parties for their promotional purposes.


If you share information from www.theexuberantelephant.com on any social media medium, you are voluntarily disclosing your personal information. It becomes public information and can be collected and used by others. The Exuberant Elephant does not have control over this collection and takes no responsibility for the use, storage or dissemination of such publicly disclosed personal information by you.



WHO WILL YOUR INFORMATION BE SHARED WITH?

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.


We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.


We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.


We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.


We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.


The Exuberant Elephant currently uses the third parties listed below and may share your information in order to provide you products or services. If The Exuberant Elephant has processed your data based on your consent and you want to revoke consent, contact support@theexuberantelephant.com.


Square, Stripe, PayPal, Facebook plugins, Google Analytics, ConvertKit, Hotjar, Thrivecart, Shopify, Capsule CRM, and LeadPages.



HOW LONG WILL YOU STORE MY INFORMATION?

Your information is stored for as long as necessary as set out in the privacy policy unless otherwise required or permitted by law (tax, accounting, legal obligations). 



SECURING YOUR INFORMATION

We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.


The Exuberant Elephant will not trade, share, or sell your information to any other company without giving you express notification, except for certain third parties who assist The Exuberant Elephant in providing services to You, as listed above. These third parties agree to keep your information private.


The Exuberant Elephant will release your information as required by law and if necessary to protect The Exuberant Elephant’s legal rights and/or to comply with a judicial proceeding or court order, to prevent threats to others or illegal activities, or to prevent abuse of this website.


No security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information You transmit to Us.


By consent to this Privacy Policy, You acknowledge that Your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of Your data by other parties.


We will notify You promptly of any known breach of Our security systems or Your data which might expose You to serious risk.



PRIVACY RIGHTS

If you have an account with The Exuberant Elephant you can delete your account within your account login OR you can email support@theexuberantelephant.com and The Exuberant Elephant will delete your account. Some information may be retained for fraud, legal investigations, enforce terms and conditions, or troubleshooting.


If you want to opt out of email marketing, you can do so at any time using the unsubscribe button within the emails you are sent or by using the contact information below.



CHILDREN’S ONLINE PRIVACY PROTECTION ACT

This website is not directed at children and does not collect information from persons under the age of 13. If your child submitted personal identifiable information to The Exuberant Elephant, please email support@theexuberantelephant.com and that information will be deleted.



CHANGES TO THE PRIVACY ACT

The privacy policy can be changed at any time. The updated version will have a “Revised” date and is effective on the “Revised” date.



WHO TO CONTACT ABOUT THIS PRIVACY POLICY

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy. 

Email: support@theexuberantelephant.com

Address: 1143 Redwood Drive, Carlisle, PA 17013, USA.



ENTIRE AGREEMENT

The information contained herein along with the terms and conditions constitutes the entire agreement between site users and Our company relating to the use of this website.